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To Remain Human: A December Evening at Bristol Coach Station and the Unexpected Power of Simple Kindness

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Remaining Human

Mid-December in the city of Nottingham is raw and blustery. A sprinkling of slushy snow only half-shields the muddy lawns. The bus station, always swept by drafts and echoing footsteps, feels frozen in timeits air thick with the stale coffee from the canteen, hints of cleaning fluid, and the slow fade of weary travel. The glass double doors slam against the wind, ushering in pockets of cold and people with cheeks flushed pink from the chill.

Charlotte hurries across the concourse, checking the time against the stations battered clock. Shes only here in passinga work trip to Derby wrapped up early, leaving her with two tedious connections before she can finally get back home. This bus station is her first, and most miserable, stopover.

Her ticket is for the evening coach. Now Charlotte has almost three hours to fill, smothered by a dull boredom that seeps through even the plush lining of her pricey camel wool coat. Its been over ten years since shes found herself in a place like this; everything seems diminished, greyer, slowed to the plod of provincial lifeso distant from her world back in London.

Her boot heels beat a crisp rhythm on the linoleum tiles. She stands out, glaringly soa striking wool officers coat, perfectly styled chestnut hair thats held its shape despite the journey, leather satchel slung over her shoulder.

Her sharp, habitually assessing gaze sweeps across the room: a kiosk worker slumped over her phone, an elderly couple tearing chunks from a bread roll in silence, a man in a battered parka staring absently at the wall.

She senses people watching hernot with malice, just faint curiosity: an outsider. And inwardly, Charlotte agrees. Shes here with only one taskto wait, to pass through this void of time and space like a bad dream. Tomorrow morning, shell be back in her bright, snug London flat, far from this marrow-deep dreariness.

Just as shes deciding where to perch, someone blocks her way.

A manperhaps sixty, perhaps older. His weather-beaten face is unremarkable, the kind that rarely registers in memory. He’s wearing an old but neatly mended jacket and a tweed cap, which, perhaps due to the warmth inside, he now clutches in both hands. He doesnt accost her so much as simply materialise in her path, as if the air has shaped itself into a person. When he speaks, his voice is oddly flat, quiet, emotionless.

Excuse me Miss Would you know where I might get a drink of water?

The question lingers, awkward and slightly out of place. Charlotte, without thinking, flicks her wrist towards the kiosk with the dozing attendantrows of water bottles are lined up behind the glass.

Over there. The kiosk, she says curtly, moving to step around him. A brief ripple of irritation flicks at her nerves. A drink of water. And miss, for goodness sake. Why couldnt he just look for himself? It was plain as day.

He nods, murmurs a barely audible, Thank you,but doesnt move. He stands, head bowed, as if gathering his strength for those few steps. That pausethe helplessness in such a simple actmakes Charlotte, halfway past him by now, hesitate for a moment.

She noticesnot the clothes or the age, but rather the sweat on his temples, beading even in the cold, tracing lines down his cheeks. His fingers clench and unclench his cap. Theres an odd pallor to his lips, a glassiness to his gaze, fixed into the ground but clearly unseeing.

Inside, she feels a jolt. Her hurry, her annoyance, her sense of superiorityeach peels away instantly, as if the bedrock of her inner world has fractured. Theres no time to think. Instinct kicks in, ancient and wordless.

Are you alright? she asks, her own voice sounding strange to her ears: gentle, stripped of the icy authority she usually carries. Instead of brushing past, she takes a step towards him.

He lifts his eyes. Theres no plea there, only embarrassment and uncertainty.

Bit faint Heads swimming, thats all he mutters, eyelids fluttering as though it takes sheer effort to stay upright.

Charlotte reacts automatically. She slips her arm under hiswith care, but firmly.

Dont stand. Lets sit. Here, this way, her voice, soft but commanding, guides him to the nearest empty benchthe very one shed just been about to pass by.

She gets him seated, then crouches in front at his knees, not caring in the least how she must look.

Lean back, just breathe. No rush.

A moment later, she hurries to the kiosk, returning quickly with a bottle of water and a plastic cup.

Heredrink. Small sips.

She rifles in her coat pocket for a tissue, using it without thinking to dab at his clammy forehead. Her entire being is tuned to him now: the rasp in his breathing, the faint pulse trembling at his wrist.

Help! she calls, her voice slicing through the stations indifferencean order, not a scream. This mans unwell! Someone ring for an ambulance!

The bus station, usually a limbo for those with nowhere to be, springs to life. The elderly woman from before is the first to respond, bustling over with her heart medication. The man whod been dozing in the corner leaps up, calling emergency services on his mobile. The kiosk attendant leaves her counter. People gatherthose background figures blending into the decor now step forward. They are not scenery; theyre a community united by sudden, urgent need.

Charlotte, kneeling at the bench, keeps speaking in quiet, reassuring tones, holding his cold fingers tightly. In that moment, she is neither a high-flying PR manager nor an outsider. She is just a human beingpresent, enough. More than enough.

Into that strange, concentrated hush bursts the sharp whine of sirens, dying away just outside as the door swings open with a bang. Two paramedics, coats emblazoned with red crosses, stride in trailed by gusts of December frost.

Ambulance arrival is a release; the circle of helpers melts away, making space. Everyone falls respectfully silent. Charlotte, still at the mans side, looks up to meet the eyes of the lead paramedicworld-weary but deeply attentive.

What happened? the woman asks, kneeling beside the patient with brisk, sure movements.

Charlotte relates, in the clipped tones shed use at board meetingsbut now theres no edge to her voice, just fatigue and relief.

He felt faint, dizzy, sweating heavily. Said its his blood pressure. We gave him water and his medication. He seems stable.

As she speaks, the second paramedic wraps a blood pressure cuff around the mans arm and shines a penlight into his pupils. The patient has rallied enough to whisper his name, age, the medicines he takes.

The paramedic nods at Charlotte.

Good response. The water was exactly right. Well take it from here. Get him checked over, probably a drip just in case.

They help him gently to his feet, supporting him firmly as he takes a few shaky steps. Then, with a searching look, he tries to find Charlotte in the thinning crowd. Their eyes meet.

Thank you, love, he croaks, and the raw gratitude in his face hits Charlottes throat like a stone. You you may have saved my life.

She cant summon a proper replyjust a nod, mute, drained. She watches as they lead him away, silhouetted against the bright ambulance outside. A blast of cold rushes in; someone behind her grumbles, Close the door, theres a draught.

The door slams. The siren fades into the distance. The bus station slowly retreats to its old rhythmlistless waiting. People drift back to their scattered benches, resuming their languor.

Charlotte remains where she is, staring down at her hands. Red lines mar her right palmthe imprint of her handbag, gripped too tight. Her perfect hair is undone, coat rumpled and dirtied where shed knelt on the floor.

Gathering herself, she heads for the ladies loo and splashes ice-cold water on her face. She gazes at her reflection in the cracked mirror: smudged mascara, tired eyes, hair in disarray. A face she hasnt truly seen in yearsnot burnished by success, but raw, expressing worry, empathy, exhaustion.

She wipes her face with a papery towel and, averting her gaze, wanders back into the waiting hall. Theres still more than an hour until her bus.

At the same kiosk, Charlotte buys a bottle of water for herself. She swallows a mouthfulthe taste is perfectly ordinary, but it feels, somehow, essential. Because now it isnt just water; its a symbola simple human connection, born when one stops seeing others as obstacles or background and starts seeing them as people.

None of the faces around herstressed, anxious, red with emotionare beautiful. But Charlotte has never seen more honest, more alive faces. They are vibrantly real.

And looking at herself in the stations tarnished windowcoat rumpled, brow furrowed, eyes still brimming with concernshe feels, perhaps for the first time in far too long, genuine. Not a polished photo, but a human being capable of hearing anothers silence and responding.

Charlotte returns to her bench, setting the bottle beside her. All around, the usual lethargy reigns anew. But something inside has shifted. Her eyes linger, noticing now that the same kiosk attendant is bringing hot tea to the elderly woman with a walking stick. A man helps a young mother carry her pram inside. These small gestures form a different picture nowone of quiet solidarity, silent rules of kindness.

Charlotte picks up her phone to find a work alerta discrepancy in the monthly reports. Just hours ago, it would have seemed urgent. Now, she types a quick message: Sort it tomorrow. Its fixable. She mutes the group chat.

Today, shes remembered a simple, nearly forgotten truth. Masks have their placethe mask of professionalism, the mask of composure, the mask of detachment. Sometimes you have to put them on. But its dangerous if you let the skin beneath them forget how to breathe, if you start believing you are just the mask.

Today in this gusty station, her mask cracked. And through the fissure, something real came outthe ability to feel fear for someone else, to drop to a grubby floor without considering what she looked like, to become, if just for a moment, simply a girl who helped, not Ms. Hargreaves, Head of PR.

To remain human isnt to throw away every mask. Its to always remember what lives underneath. And, sometimeslike todayto let that vulnerable, living, authentic part of us step into the light. If only to reach out a hand.

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That’s fairer.” Lera was silent, rolling her wedding ring around her finger. “You’re sure you won’t regret this?” “I probably will,” Nick admitted. “I’ll worry, I’m sure. But if I go, I lose you—and you won’t stand for that. You’re strong, but not made of stone. You’ll start to hate me, and I can’t let that happen.” He crossed the kitchen, resting his hands on her shoulders. “I don’t want another life. I want you—and the kids. The rest is the price for my mistake. I’ll pay in money, and only in money. No time. No attention. That’s all I’ve got to give.” She placed her hand over his. “Your own money?” she smirked. “I’ll earn it. I’ll find a way. I’ll never ask for your help with this.” And with that, she was at peace. Her husband may not have behaved honourably toward her, but these were exactly the words she had needed. No sharing. The other woman could deal with her choices. Nick never went to the hospital. The mistress soon flooded his phone with angry voicemails. 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I’ve had a son by you, but we want nothing from you, rang the voice down the phone his mistress....